Términos y Condiciones

 

App

 

General Terms and Conditions of Business

 

A) Validity of all business transactions between SE and the Client

1. Contractual partners

2. Offer and conclusion of contract

3. Prices and consignment costs

4. Payment

5. Other clauses

B) Validity for the acquisition of individual concert tickets

1. Date of due payment; reservation

2. Rights of revocation and return

3. Minimum number of participants

4. Liability limitations

C) Validity for the acquisition of Hotel Package Offers comprising concert tickets and overnight accommodation with or without participation in an exclusive “Extra Program” and for the acquisition of individual concert tickets in conjunction with participation

1. Travel contract; guarantee

2. Due date of payment; payment by instalment; deposit

3. Minimum number of participants

4. Rights of revocation and return

5. Withdrawal / termination

6. Limitation of liability

 


 

Further Information

Order transaction

Contract wording

Notes on the booking process and agency for the Mallorca Smooth Jazz Festival

Notes on the booking process and agency for the Smooth Jazz Festival Augsburg

Notes on the booking process and agency for the Algarve Smooth Jazz Festival

 

 

General Terms and Conditions of Business

 

smooth entertainment gmbh (hereinafter “SE”) is the organizer of the offered events and in its own name and at own account, offers the following services

- Individual concert tickets

- Individual concert tickets and participation in an exclusive program

- hotel package comprising concert tickets and overnight accommodation

- hotel package comprising concert tickets and overnight accommodation and participation in an exclusive program of extra events.

Individual hotel accommodation and participation in an exclusive program of extras without respective ticket acquisition are not offered by SE .

The following to all existing business transactions between SE and its clients.

In addition, the General Terms & Conditions of Business set forth under B) for the acquisition of individual concert tickets and under C) are applicable for the acquisition of hotel package offers comprising concert tickets and overnight accommodation with or without participation in an exclusive program of extras and also individual concert tickets in conjunction with participation in an exclusive program of extras.

A. Scope of application for all business transactions between SE and the Customer

The following Terms & Conditions of Business apply to all contracts, deliveries and performance of SE .

1. Contractual Partner

The Contract for the booked services is entered into with smooth entertainment gmbh, Perzheimstr. 48, 86150 Augsburg, Germany, Commercial: District Court of Augsburg, Registration No. HRB 23385, tax ID number: 103/137/51029. For all queries or in the case of complaint you can contact our Customer Service on work days from 9:00 a.m. to 6:00 p.m. under the telephone number +49 (0)821-2292711 or by e-mail under shop@smooth-entertainment.de.

2. Offer and conclusion of contract

2.1 The service offer of SE in the Online-Shop is not a legally binding offer but is an offer for the submission of an order.

2.2 When you click the button [“binding order“] then this becomes a binding order for the services listed on the order website. The binding order then comes into force when the order is then confirmed by e-mail directly after receipt of your order.

3. Prices and dispatch costs

3.1 The prices stated in the Online Shop contain the legally valid sales tax and all other price components.

3.2 Prices for tickets may be more than the prices printed on the tickets.

3.3 All due dispatch costs and service fees are stated in the shopping cart system and also clearly indicated on the order page. You can correct your details and your order at any stage of the ordering process.

4. Payment

4.1 Payment can be made as payment in advance, by PayPal, credit carte or SEPA-direct debit.

4.2 If the option “Prepayment” is selected, we shall send you our bank details in the confirmation of order.

4.3 Charges for the selected method of payment are stated in detail in the Shop.

4.4 You will receive a confirmation of receipt for all payments received.

5. Other clauses

5.1 The law of the Federal Republic of Germany is valid exclusive of UN Sales Convention (CISG). The contracts for the acquisition of individual concert tickets or travel arrangements (see C) are not subject to the provisions of distance contracts pursuant to § 312 section 2 No. 4 a BGB [German Civil Code].

5.2 Pace of Performance for delivery, service and payment is Augsburg, insofar as the Customer is an Entrepreneur under the terms of § 14 BGB.

5.3 The visitor agrees irrevocably to the unpaid creation and use of his image and his voice under the framework of photographs, live broadcasts, later transmissions or recordings on video and audio by the organizer or third parties in connection with the event. Likewise, the visitor agrees irrevocably to the subsequent unpaid use of the recordings in all current and future media (for example audio-visual media, whether analog or digital and including internet).

5.4 The organizer cannot exclude program changes (changes to the cast or the start and end times). In case of cancellation of performers or groups of artistes, the organizer shall endeavor to find an appropriate replacement. Visitors are not entitled to claims on the basis of changes in cast or in the start and end times.

5.5 Invalidity of any individual provision of this Agreement does not affect the validity of the remaining Agreement.

 

B) Scope of validity for the acquisition of individual concert tickets

Should the Customer acquire individual concert tickets without any further services such as e.g. participation in an exclusive additional program or program with hotel accommodation then the terms and conditions listed under A) are also subject to the following conditions:

1. Due date of payment; advanced payment

1.1 The price for the order of individual concert tickets is payable immediately after you receive the confirmation of order. In the case of payment by credit card, PayPal or SEPA- direct debit your bank account will be charged immediately after confirmation of receipt of order. Payment in advance requires that you payment of the price has been received in our account at the latest by 10 days after receipt of the confirmation of order.

1.2 We do not send your individual concert tickets to you but these will reserved in your name at the box office or the reception office of the event location in the evening; In order to collect your concert tickets, please provide proof of payment together with a personal ID or passport.

2. Right of revocation or return

Insofar as SE offers services in the field of leisure activities, in particular entrance tickets to events then pursuant to § 312 g section 2 No. 9 BGB, there is no right of revocation or return since the contracts are entered into on the grounds of the provision of tickets Article;;Mallorca-Buchungsablauf;290;0;0;Hinweise zu Buchungsablauf und Vermittlung für das Mallorca Smooth Jazz Festival"